If you have some questions, please check our FAQ section below or fill out our contact form. It’s helpful to share as many deets as possible about what you need and want. And if you have a Pinterest Board please send include the link in your message so we can see your inspirational images. We love getting those new email alerts, so hit us with your ideas and desires and let’s chat – we can’t wait to hear from you!
Frequently Asked Questions
WHERE IS YOUR SHOWROOM LOCATED? We are located in the vibrant Bronzeville neighborhood of Chicago, Illinois. Since we are a boutique operation we have a small home-based studio, not a showroom. If you are interested in viewing our decor in person let us know and we can arrange this at your convenience.
WHAT ARE YOUR OPENING HOURS? By Appointment, 10:00 am – 3:00 pm | Tuesday thru Friday Closed Saturday thru Monday
IS THERE A MINIMUM ORDER AMOUNT? Our minimum order amount is $100.00
WHAT IS YOUR STANDARD RENTAL PERIOD? We allow up to 4 days. Example: Collect Friday and return Monday.
IS YOUR MINIMUM SET UP TIME FOR EVENTS? We require a minimum of 4 hours to set up when a styling package is booked. Bookings that have tight setup and breakdown windows will be subject to additional staffing, logistical, and administrative charges.
WHAT ARE YOUR PAYMENT POLICIES? For all bookings, a 50% non-refundable retainer fee is required to secure your booking and this is required within 3 days of the booking invoice. If no deposit has been received, your booking will be canceled. The remaining payment is due 14 days prior to your event. If the event is booked with 14 days of the event date, full payment will be required to be paid in full prior to pick-up/delivery/setup.
DO I HAVE TO RETURN ALL THE PACKAGING? Yes, any and all packaging must be returned with rentals. The packaging has been specially made for the product it protects and is the best way to keep it safe and free from damage. If the packaging is not returned with the product, new suitable packaging will need to be sourced which will be invoiced to the client.
DELIVERY CHARGES? Delivery and/or Collection charges start at $25 and are subject to prevailing gas and mileage charges.
SECURITY DEPOSIT? A security deposit equal to 50% of the entire order amount will be added to your quote. (Minimum $100 security deposit). Other additional charges can include midnight collections, failed deliveries, and/or collections that need to be redone. The security is refunded within 48hours of the end of the event minus any additional fees or loss/damage fees.
PRICING? We consider our rates to be competitive and reasonably priced within our market and appropriately for target clientele. All rental orders are subject to taxation and are not included in our listed prices.
ORDER CHANGE POLICY? The 50% retainer fee is non-refundable. No changes or reductions can be made within 14 days of the event date. Items can only be removed from the invoice prior to 14 days before the event date. Items can be added subject to availability and may incur an extra administration fee if you make changes in the last 7 days prior to the event or pick up date as we may have already packed them ready for you.
WHAT IS THE CONDITION OF YOUR INVENTORY? Please note that our rental items are not brand new when you hire them. We will always endeavor to have the items in their best possible condition when they are given to you, but some may have slight wear and tear on them.