If you have some questions, please check our FAQ section below or fill out our contact form. It’s helpful to share as many deets as possible about what you need and want. And if you have a Pinterest Board please send include the link in your message so we can see your inspirational images. We love getting those new email alerts, so hit us with your ideas and desires and let’s chat – we can’t wait to hear from you!
Frequently Asked Questions
WHERE IS YOUR SHOWROOM LOCATED?
We are located in the vibrant Bronzeville neighborhood of Chicago, Illinois. Since we are a boutique operation we have a small home-based studio, not a showroom. If you are interested in viewing decor in person let us know and we can arrange this at your convenience.
WHAT ARE YOUR OPENING HOURS?
By Appointment Only 10:00am – 4:00pm | Monday, Tuesday, Thursday & Friday Closed Wednesdays, Saturdays & Sundays
IS THERE A MINIMUM ORDER AMOUNT?
Our minimum order amount is $100.00 WHAT IS YOUR STANDARD RENTAL PERIOD? We allow 5 days Extra fees of $50 are charged for every day thereafter. Example: Collect Friday and return Monday
IS YOUR MINIMUM SET UP TIME FOR EVENTS?
We require a minimum of 3 hours to set up when a styling package is booked. Bookings that have tight setup and breakdown windows will be subject to additional staffing charges of $150 per assistant.
WHAT ARE YOUR PAYMENT POLICIES?
For all bookings, a 50% non-refundable retainer fee is required to secure your booking and this is required within 7 days of the booking invoice. If no deposit has been made your booking is canceled. The remaining payment is due 14 days prior to your event. If the event is booked with 14 days of the event date, full payment will be required to be paid in full prior to customer pick-up/delivery.
Where items need to be bought in or sourced from another vendor to compliment your order, full payment is required to secure these items and this is non-refundable in nature. Should you want to cancel them it is up to the discretion of the sourced vendor if they will provide a refund.
DO I HAVE TO RETURN ALL THE PACKAGING?
Yes, all packaging must be returned with the goods. The package has been specially made for the product itself and is the best way to keep it safe and free from damage. If the packaging is not returned with the product, new suitable packaging will need to be sourced which will result in some bond being held.
ANY ADDITIONAL FEES AND CHARGES?
Delivery and/or Collection charge is currently $3.50 per/m (subject to changing gas prices and traffic patterns). Our minimum delivery/collection fees are $25.00. A security deposit (50% of the entire order amount) will be added to your quote. (Minimum $100 security deposit). Other additional charges can include midnight collections, Sunday deliveries and/or collections and failed deliveries and/or collections that need to be redone. We are unable to offer discounts, we consider our prices to be competitive and reasonably priced. All rental orders are subject to taxation and are not included in our listed prices.
ORDER CHANGE POLICY?
The 50% retainer fee amount is non-refundable. The balance of the invoice is due 14 days prior to the event date. No changes or reductions can be made within 30 days. Items can only be removed off the invoice prior to 30 days before the event date. Items can be added subject to availability and may incur an extra administration fee if you make changes in the last week prior to collection as we may have already packed them ready for you.
WHAT IS THE CONDITION OF YOUR INVENTORY?
Please note that our hire items are not brand new when you hire them. We will always endeavor to have the items in their best possible condition when they are given to you, but some may have slight wear and tear on them.
IS THERE A CLEANING FEE?
No, Please return the products as they are and we will clean them. We have specific cleaning methods for each product so please don’t try and clean then. The only exception to this rule is or cake stands and trays, we ask tey be hand rinsed before returning.