FAQ

How does your rental process work?

Shop our online inventory. find what you love then submit your wishlist
Choose between delivery or pick up at our Bronzeville studio
Decorate your event and party like everyone is watching!
Afterwards, pack everything up and return or we can come and pack it all up.

Terms + Conditions

  • Showroom Location: Our Chicago Studio is situated in Chicago’s vibrant Bronzeville neighborhood. As a boutique operation, we operate from a small home-based studio rather than a traditional showroom. If you’d like to view our decor in person, please inform us, and we’ll be happy to arrange a convenient visit.

    • Our Atlanta Studio will be open to clients April 2024 by appointment only

  • Administrative Hours: 10:00 am to 6:00 pm, Tuesday through Friday. We remain closed Saturdays, Sundays, and Mondays.

  • Minimum Order Amount: Our minimum order amount is $100.00.

  • Standard Rental Period: Our standard rental period allows for up to 4 days, for example, collection on Thursday with a return on Monday.

  • Minimum Set-Up Time for Events: When booking a styling package, we require a minimum of 3 hours for set-up. Events with tight setup and breakdown schedules may incur additional staffing, logistical, and administrative charges.

  • Payment Policies: To secure your booking, a non-refundable 50% retainer fee is due within 3 days of receiving the booking invoice. Failure to make this deposit will result in the cancellation of your booking.

  • Packaging Return: All packaging must be returned with rentals. This packaging is specially designed to protect our products and ensure their safety. Failure to return packaging may result in sourcing new suitable packaging, with the associated costs billed to the client.

  • Delivery Charges: Delivery and/or collection charges start at $100 and may vary based on fuel and mileage charges.

  • Security Deposit: A security deposit equal to 50% of the total order amount will be added to your quote, with a minimum of $100. This deposit is refundable within 72 hours after the event, minus any additional fees or loss/damage charges.

  • Pricing: Our rates are competitively priced for our target clientele within the market. Please note that all rental orders are subject to taxation, which is not included in our listed prices.

  • Order Change Policy: No changes or reductions can be made within 14 days of the event date. Adding items is subject to availability and may incur an extra administration fee if done within 7 days of the event or pick-up date.

  • Inventory Condition: Please be aware that our rental items are not brand new when you hire them. While we strive to provide items in the best possible condition, some may exhibit slight wear and tear.

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